Efficient Chat Filtering for Support Teams
STF Chat Filter is a Chrome extension tailored for customer support teams utilizing live chat services. This tool automatically identifies and replaces offensive language in customer messages with neutral or positive alternatives in real-time. By doing so, it helps maintain a respectful atmosphere for support agents, allowing them to focus on providing quality service without the distraction of inappropriate content. It operates solely on the LiveChat platform, ensuring seamless integration and functionality.
Installation is straightforward, and the extension is lightweight, ensuring no significant impact on browser performance. Notably, all processing occurs locally in the user's browser, which means no data is collected or transmitted, safeguarding user privacy. By filtering out offensive language before it reaches support agents, STF Chat Filter promotes a more positive work environment and enhances the overall customer service experience.
